The Australian Skills Quality Authority (ASQA)
The RTO determines the support needs of individual learners and provides access to the educational and support services necessary for the individual learner to meet the requirements of the training product as specified in training packages or VET accredited courses.
What this Standard means for your RTO
To maximise the chance of learners successfully completing their training, your RTO needs to:
This may include providing:
If support attracts an additional cost to the learner, you must make this clear in pre-enrolment information.
If there are limitations to the support your RTO is able to provide, these limitations need to be made clear in information provided to potential learners.
A guide to compliance
RTOs must to be able to demonstrate they identify, for each learner, any additional support required and that this support is made available, either directly or via arrangements with a third party.
At minimum, support should include:
While a formal assessment process is not required, you must be able to demonstrate how your RTO identifies support needs (for example, by requiring learners to complete a self-assessment as part of the enrolment process).
Where additional support requirements have been established, you must be able to demonstrate that this support has been made available.